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Who are Talksaferdating.com Ltd?
Talksaferdating.com Ltd is an award winning dating website company started in 2003. We offer a fast, fun, safer and above all, highly effective way to find a date, make new friends or meet the person of your dreams. Contacting and meeting other like minded people has never been so easy. With dating websites powered by Talksaferdating.com you've got ways to communicate discreetly with people you don't know. In fact more than any other dating site in the UK.
Once you've joined you'll need to complete a Profile (information about yourself, a self advertisement) for other members to view. This is very simple, doesn't go into great detail and takes about 5 minutes. You can add a Personal Statement about yourself and what you're looking for (in your words). You can add a photo to your profile, which is highly recommended because profiles with photos get up to 10 times more responses.
Once your profile has been approved by us you can search of our database using your specific criteria to find a match. Once you have found a match, communicating can be done in a number of different ways, each offering anonymity (i.e. without disclosing any personal details). You can choose between telephone messaging, online messaging, sms messaging or speaking directly by phone using our unique Personal Telephone Numbers.
Does online dating really work?
It's the fastest growing way to find a date, make new friends or meet the person of your dreams. In just a few years, as a mass medium, the internet has helped change mating rituals.
People all around the world are turning to internet dating sites. People just like you, who find traditional methods just aren't working anymore. The internet dating market is growing at an astonishing rate. Across the world 100,000 people per week sign up to online dating sites.*
We are confident you will enjoy using our service and hopefully you'll have some success.
* Mintel Market Research
Is it safe?
Firstly, meeting someone via the internet is probably the safest form of meeting your match. You never have to give any personal details to anyone until you are ready to do so.
Secondly, dating safety, as our name would suggest is what we're about. Communicating can be done in a number of different ways, each offering anonymity (i.e. without disclosing any personal details). You can choose between telephone messaging, online messaging, sms messaging or speaking directly by phone using our unique Personal Telephone Numbers.
Is it free, or is there a catch?
You can add your profile, voice profile and photo for FREE and search our database of singles for FREE. This level is called Standard Membership. Only when you decide you want to contact another member or read or reply to another member's message will you need to upgrade your membership. Paying members can use many more features.
What's the difference between Standard and Essential membership?
Click here for a membership features comparison chart. For a more information specifically about our unique integrated phone services, please click here.
How do I register?
Click here to go to our membership registration page. Complete the simple form and follow the simple instructions. Please observe our criteria, we delete members who don't complete their application properly. Click the "Help" button if you need to.
Why can't I communicate with other members without paying?
Our service provides loads of dating facilities FREE of charge, including some communication without paying, however, it would be commerically impossible to run a sophisticated dating service like ours if it was all completely FREE. Advertising and marketing for new members is our biggest expenditure and ultimately means we need to charge to finance this. We do this by charging members to communicate. We feel it's fair to charge our members if they wish to communicate, especially as we've helped them find a potential date FREE.
Is my privacy respected?
Yes! We will never give your details to other members or use your details for any purpose without your permission. For full details please review our privacy policy. Our service is very transparent. We don't hide behind a PO box and can be contacted very easily in the event you should need to.
Is the content checked?
Yes! We reserve the right to hide, delete or modify unacceptable profiles. Amongst other reasons we reserve the right to delete or modify profiles that:
Please refer to our membership terms and conditions for full details.
Where are you based?
Unlike some of our competitors we are transparent. We don't hide behind a PO Box No. It is our advice that you shouldn't join another dating website if they can't provide details of where they are based. What are they hiding for? Talksaferdating.com is operated by Talksaferdating.com Limited and is based in the UK, our head office address is: Talksaferdating.com Limited, 15 Ducketts Mead, Canewdon, Rochford, Essex. SS4 3QS. England. For further contact details please see our contact us page.
Where can I find out more about dating on the internet?
We have a really comprehensive dating directories and resources page which is full of links to site which can provide answers to virtually any questions you may have about online dating. A visit to this page is highly recommended.
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Why do I need to activate my membership?
Activating your membership is a security feature to ensure the email address you have registered belongs to you. Your activation email is sent to this address and you'll need to click on the link contained within it before you will be allowed to login to our website.
I haven't received my activation email. What can I do?
The most common problems normally involve your email address and not our system. Did you enter your correct email address? Is it a valid functioning email address? Is your inbox full?
If you suspect you have entered it incorrectly, please click here to tell us, providing the correct email address. We will investigate, change your email if necessary and resend your activation email.
Invalid, non-functioning email addresses often occur because your computer email account settings are incorrect (i.e. Outlook mail accounts). Check with your Internet Service Provider (ISP) or email provider that you have the correct POP3/SMTP mail server settings specified on your computer.
Another common problem, particularly with todays email programs like Outlook 2007, is that they try to identify spam or junk email. Then they either delete it or move it to a junk folder. Unfortunately due to the nature of our business and other companies bad practises, dating email is often classified as spam or junk e-mail. Please check your Junk E-mail folder or spam programs to see if your activation email has been delivered there. You may need to change some junk e-mail options to accept email from us. You may also like to check with your ISP (internet service provider) to see if their spam defence program is stopping our email.
A further common problem, particularly with email addresses from HOTMAIL, YAHOO and other similar free services, is that your inbox has reached its maximum capacity because it's being spammed or you haven't emptied it recently. Some of them disable your account if you do not check it regularly. Your inbox won't accept any more email if this is the case and anything sent to you is returned to the sender. Please check and delete all unwanted email to allow the delivery of new email.
Unfortunately, your Internet Service Provider's (ISP) mail server may not working at the time we sent your activation email. Normal service usually resumes quite quickly. In any case you'd receive all undelivered mail when it resumes. We'll attempt to resend over a 10 day period automatically which means you should eventually receive it.
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I can't login. What can I do?
If you've forgotten your username then click here to send us a message. Normally, we'll email your username back to you. Don't forget you can now use the email address you registered with instead of your username.
If you've forgotten your password, click here to go to our Forgotten Password facility. Complete the boxes and your a new password will be emailed back to you. You can change your password easily when you've successfully logged in again.
Make sure you're typing the correct username and password, check that you're typing the password characters in the right case, upper or lower. Our password system is case sensitive i.e. "PassWord" is a different entry to "password". Also check that don't have your "Caps Lock" key on by mistake.
You MUST make sure your browser has "Cookies Enabled" to login successfully.
Click here to test your cookies If the test says Cookies are not enabled, we have a very handy guide which provides instructions for enabling cookies for most operating systems and browser combinations. Click here to view our guide to Enabling Cookies
If none of these work, unfortunately you'll have to register again.
I've forgotten my login details. How do I find them?
Easy! If you've forgotten your password only, just click on the Forgotten Password link, complete the simple form and a new one will be automatically emailed to you. If you've forgotten your Username or both, please contact us and we'll email it/them to you.
Can I change my Username or Password?
Yes. Go to your Edit My Profile page and click the appropriate link at the top of the page and then follow the instructions.
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Why must I set up a profile to use the service?
Why should we allow you to use our service if the you haven't added any information about yourself which is useful or interesting to other members. Our system is designed to only allow entry to those members who've completed a minimum profile. A minimum profile includes the boxes which are highlighted. It shouldn't take you no more than a few minutes to complete.
Do I have to pay to set up a profile?
No. To set up a profile you need only become a Standard member; you only need to become a paying member when you want to communicate with other members, with the exception of using our telephone messaging service.
How do I set up my Profile?
If you are not yet a member, start by joining FREE. If you're already a member, login first, then click here.
How do I change my email address, username or password?
Login, go to the side menu, click "My Profile", "Edit My Profile" and then select one of the appropriate icons from the top of the page.
How do I change my Profile?
Our service allows you to change your profile as many times as you like and there are no restrictions on the amount of text you may add to your Personal Statement. Go to Edit My Profile to update yours.
Can I hide my profile from public view?
Yes, but this feature is not available to Standard members. Paying members may activate this feature, but only after 14 days from the date they joined. To hide your profile, click here to go to your "Edit My Profile" page. Select "Yes" to the option under "Your Alert Options". You can make your profile visible again at any time by selecting "No".
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How many members can I have in my Favourites list?
You can add up to a maximum of 50 members to your Favourites list.
How do I remove someone from my Favourites list?
You can remove someone from your Favourites list by clicking "My Favourites" in the side menu, locate the member you wish to delete, then click their "Delete Favourite" button.
A member has disappeared from my Favourites list, where have they gone?
When a member cancels their membership their messages are removed from the site and they are also removed from everybodies Favourites list. If someone disappears from your Favourites list the chances are they've cancelled their membership.
Can members see that I have added them to my Favourites list?
Absolutely, by adding a member to your favourites list you automatically appear in their "Who likes me" list. It's a great way to show another member you could be interested! If, however, you don't wish them to know you've added them, you can to make them "Private" by clicking on the link in the box.
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How do I add a photo to my profile?
Click here and follow the instructions for uploading photos.
Does my photo automatically show on my profile?
No. All newly uploaded photos must be checked, approved and resized if necessary by an administrator before they become publicly visible. Photos are usually checked within 48 hours of upload, but this may be longer at times of high demand, or at weekends when we've fewer administrators on duty.
Are there any specific requirements for adding photos
Yes. Your photo must either be in *.jpg, *.jpeg or *.gif format. Your photo must be no more than 150kB in file size and no more than 1024 pixels wide x 1024 pixels high. We will automatically resize it to 150 pixels wide and 180 pixels high if it is too large. This may mean that some of your photo will be cropped out. Please bear this in mind when choosing your photo. A good photo is a head and shoulders shot. Standard members can only add a single photo, whilst Essential members may add up to 10.
What happens if my photo is rejected?
We'll reject your photo if it doesn't comply with our technical requirements, is obscene, contains other people, is a picture of a celebrity, a cartoon or other copyrighted material. If your photo is rejected we'll automatically email you to inform you, stating the reason why your photo has been rejected. We'll normally invite you to try again.
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How do I search?
For a quick and simple search, specify your criteria in a Basic Search. Paying members can use our more advanced search options such as an Advanced Search. Our advanced search allows you to specify virtually all criteria contained within a members profile. In addition it allows the use of keyword searching too.
Members can save their search criteria (a Saved Search) so searching the same next time is done by clicking one button.
How do I search for a specific member?
Easy! Using the Fast Find page. Enter the members unique membership ID and click "Find". A really handy way to find members with whom you have regular contact, is to add them to "My Favourites" section.
Why do I not get any search results?
You are most probably making your search criteria too narrow. Try relaxing your requirements a bit, e.g. a wider age range, etc. If you are looking for a blonde, blue eyed 21 year old, non-smoking female living in Outer Mongolia who wants children, chances are you will not get many results! If you still don't get any results it may be because there is no one who matches your criteria from your area. Don't despair, remember it's free to have you profile on our database. Our system will notify you when someone joins who matches your criteria. Just make sure you have "Match Alerts" set.
What is a match alert email?
If you've completed your profile correctly, you'll have specified "What you are looking for" in it. As well as informing other members about your requirements when they view your profile, our system will automatically email you when someone joins who matches the criteria you have set. To ensure you're alerted, make sure you have answered "YES" to receiving match emails. You can also set up our system to send you an SMS alert if you wish. Click here to go to your SMS settings
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How do I contact another member?
When you view another member's profile you will see a "Send a Message" link. Click this link and then enter your message in the text box provided and then click "Send".
Will any of my details be exposed?
No! The message sent to the other member will only contain your first name, your location, your membership ID and your message. Please see our Privacy Policy for further details.
When I try to send a message, the system asks me to "Upgrade"?
You need to be an Essential member to read or send messages, for more information please see the section on "Upgrading and Online Payment Help".
Can I send a message without always going to that member's profile?
Yes, add them to Your Favourites by clicking the Add to Favourites link at the bottom of their profile. In the future simply click on their "envelope" icon on the side menu. In addition if you simply open a new message you will be able to select anyone in your Your Favourites list from a drop-down at the top of the message.
I've received a message but I can't read it? Why is that?
You need to be a paying member to read messages. You'll have noticed that you're able to see who the sender is, but not the message subject or it's contents. Viewing the sender's profile should give you enough information to decide whether to upgrade your membership to read the message. Click here to upgrade your membership
How long are my messages kept for before they are deleted?
Unlike some of our competitors who delete your messages after as little as 20 days, your messages are never deleted with us.
How do I reply to a message?
Go to "My Messages" and click on the "Reply" button in the message you've received. Remember, you need to be a paying member to send messages.
Why can I only send one message every 5 minutes?
Over the past 2 years we've unfortunately experienced members who've abused our service. Generally these are foreign members who send messages enticing our members into money scams. They use fraudulent/stolen credit cards to upgrade their membership. We've employed many measures to counteract them, one of which is the inability to send messages after messages. Our system will only allow one message to be sent every 5 minutes. This discourages abuse. We apologise that this may affect honest members but it also protects them too. In addition, we recommend you spend time compiling your messages in any case for maximum response.
Can I send any messages without being a paying member?
Yes! There is 3 standard messages that all members, regardless of level, can send. These are :-
Can my messages be retrieved once they've been deleted?
Yes! We can email you the contents of a deleted message. We will generally only do this in cases of accidental deletion. Please contact us in the event and we'll help as best we can.
Can my messages be retrieved once they have been sent?
Once you have sent a message to another member it can not be retrieved or recalled. This is because the member recieving the message will also have been sent an alert email informing them they have a new message, so they'll be expecting to find one.
Can I delete messages I haven't read?
No! Unread messages can't be deleted until they have been opened.
I was sent an e-mail advising me I had a message, but when I logged in, it had changed?
Typically you'll probably have noticed the message title says "Message removed by Customer Care - member banned". When a member is banned, any messages they've sent are automatically replaced with a standard Customer Care explaination message. This is another security feature we've built in to prevent abuse of the system by spammers and money scammers.
I no longer wish to receive email alerts when I receive a new message?
You can turn On or Off individual alerts if you wish by clicking Edit My Profile in the side menu. Locate the appropriate alert you wish to turn off and select "No" for example to "Alert me via email when I receive new messages" in this case.
You can turn them all Off or On by clicking on either of the links below. Obviously turning them all off means you won't be alerted to any activity regarding your profile.
Email Alerts - Turn Off Turn On
How do I stop receiving messages from a specific member?
Simple! Click the "Ignore Member" button at the bottom of the members profile. This will prevent them from viewing you in their search results or sending you messages.
You can check who you've added and add more or remove members from your list using the tools provided on your Ignore List page.
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What does it cost to upgrade my membership?
Standard membership is completely FREE and never expires. Membership upgrades start from as little as £10.00. Click here for our full pricing.
How can I pay?
We offer a secure Debit and Credit Card payment facility.
Which cards do you accept?
We accept the following cards:-
Is it safe using my Debit or Credit Card over the internet.
Our secure online payment is handled by NetBanx. They have an extremely secure payment system that operates over the internet. You can pay for our services whilst online using credit or debit cards. NetBanx clears your card transaction in seconds and your account is directly debited. NetBanx is often described as the internet equivalent of the card swipe machines used by retailers. NetBanx is the most popular and longest standing generally available payment solution in the UK.
A receipt confirming payment is automatically sent to via email and your membership will be upgraded automatically. Click here for a demonstration of the payment process using a dummy card number (supplied).
I don't have a Credit or Debit card, how can I pay?
You can pay by posting a cheque. Click here for details on paying by cheque.
What will appear on my bank or credit card statement?
Payments will be shown on your statement as a purchase from "Netbanx-Talksafer".
How long will it take for me to be upgrading once I have paid?
If paying by card your upgrade will be immediate, just login again to see the changes. If paying by cheque or postal order you will have to wait for the payment to receive us then for the payment to clear at the bank.
If my membership expires do you automatically debit my card?
No, unlike some of our competitors, we will never automatically debit your subscription when your membership expires. For your peace of mind your card will be debited only once when you upgrade. If your membership expires you will then simply be downgraded to a Standard Member. Our site will automatically send you an email 5 days prior to your membership expiring and then another on actual expiry. This should be plenty of warning if you don't want to be downgraded? You can upgrade again at any time by clicking on the Upgrade Account button in the side menu.
I have not used all of my membership and want to cancel, will I be refunded the balance? No, unused membership days aren't refundable. Cancelling your membership will result in your unused membership days being lost.
Will my profile remain on the website after my membership ends?
Yes. If you have paid for Essential membership and it expires you'll simply be downgraded to Standard membership. Your profile will remain on our system until such time as you cancel using the appropriate procedure.
Can I see a summary of my payments to you?
Yes, to see a detailed statement of all your payments first log in then click My Account from the side menu.
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How can I cancel my membership and delete my profile?
You can cancel your membership at any time by clicking here. Cancelling will completely delete your profile and any photos from the site.
Please Note: To avoid mistaken cancellation, we WILL NOT cancel your membership for you. You MUST use the appropriate procedure above. Please don't send us a message asking us to do so.
If you have forgotten your Username or Password, we can send you both via email. You can also request a new Password automatically by using the Forgotten Password facility.
If I cancel my membership will I receive a refund?
We allow members to try the service before deciding to upgrade to communicate with other members. If you are a paying member and have membership days left, these will be deleted and cannot be refunded or applied to any future membership.
Can I put my membership on hold?
You can't put your membership "on hold" however you can set your profile as "Hidden", this removes you from the search results however you will stay in members favourites if already added and messages you've sent and received will still be readable. Click here to learn about hiding your profile.
If I cancel my membership, can I reactivate it when I want?
If you cancel your membership you can still reactivate your account should you want to come back to the service. Reactivation can only be achieved if you keep a note of your username and password when you cancelled. These will be required to identify you and your old account. Login again and cancelled members will automatically arrive at our reactivation page. Follow the instructions from there.
If I cancel my membership will I stop getting e-mails and text alerts from you?
Once your membership is cancelled you'll not receive any more emails or text alerts from us. Please note you can stop emails without having to cancel your membership.
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